Privacy Policy

Privacy Policy – Reexana.com

Last Updated: August 14, 2026

Reexana.com (“Reexana”, “we”, “us”, or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, and the choices and rights available to you.

By using Reexana.com or placing an order with us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Information You Provide

Full name
Email address
Telephone or mobile number
Billing address
Shipping address
Account information
Order and transaction information
Information you provide when contacting customer support
Information you voluntarily provide through forms or other communications

Payment Information

Payments may be processed by third-party payment providers.

Reexana generally does not need to store your complete credit or debit card number. Payment information may be collected and processed directly by the payment provider in accordance with its own privacy policy and security practices.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Approximate geographic location derived from IP address
Pages visited
Referring website or source
Date and time of visits
Website interaction and usage information
Cookies and similar technologies

2. How We Use Your Information

We may use personal information for the following purposes:

Process and fulfill orders.
Process payments and prevent fraudulent transactions.
Arrange shipping and delivery.
Send order confirmations and transaction-related communications.
Provide customer support.
Respond to questions, complaints, and refund requests.
Maintain and improve our website and services.
Analyze website performance and usage.
Protect the security and integrity of our website.
Detect, investigate, and prevent fraud, abuse, and unauthorized activity.
Comply with applicable legal and regulatory obligations.
Send promotional communications where permitted and where required consent has been obtained.

We do not use your personal information for purposes incompatible with those described in this Privacy Policy unless permitted or required by applicable law.

3. Legal Bases for Processing

Where applicable data protection law, including the GDPR, applies to you, we process personal information using one or more lawful bases, depending on the circumstances.

These may include:

Performance of a Contract

We may process information that is necessary to process your order, accept payment, arrange delivery, provide customer service, and fulfill our contractual obligations.

Legal Obligations

We may process and retain certain information where necessary to comply with tax, accounting, legal, regulatory, or other applicable obligations.

Legitimate Interests

We may process certain information where necessary for legitimate business interests, such as website security, fraud prevention, service improvement, and protecting our business, provided that these interests do not override your applicable rights and freedoms.

Consent

Where consent is legally required, we will request it before processing your information for the relevant purpose.

You may withdraw consent where processing is based on consent. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share relevant personal information with trusted service providers when necessary to operate Reexana and provide our services.

These may include:

Payment processors and financial service providers.
Shipping and delivery companies.
Fulfillment and logistics providers.
E-commerce and website service providers.
Hosting and technical service providers.
Analytics and website performance providers.
Marketing and advertising service providers, where permitted.
Customer support and communication providers.
Professional advisers, where necessary.
Government authorities, regulators, law enforcement agencies, or other parties where required by law.

We only share information that is reasonably necessary for the relevant purpose.

5. International Data Transfers

Because Reexana may work with service providers located in different countries, your personal information may be processed or transferred outside the country in which you live, including outside the European Economic Area (EEA).

Where applicable data protection law requires safeguards for international transfers, we will use appropriate legal mechanisms and safeguards as required by law.

6. Cookies and Similar Technologies

Reexana uses cookies and similar technologies to operate the website and improve your browsing experience.

Cookies may be used for purposes such as:

Keeping products in your shopping cart.
Maintaining login or session functionality.
Remembering preferences.
Measuring website traffic and performance.
Understanding how visitors use our website.
Supporting marketing and advertising activities, where permitted.

Some cookies are strictly necessary for the operation of the website and may not require consent.

Where applicable law requires consent for analytics, advertising, or other non-essential cookies, we will request the appropriate consent before using those technologies.

You may also manage cookie preferences through your browser or available cookie-consent tools.

7. Marketing Communications

If you subscribe to promotional communications, we may send you information about products, offers, promotions, or other Reexana updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.

Transactional and service-related communications, such as order confirmations, shipping updates, and important account messages, may still be sent when necessary to provide the requested service.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

The purpose for which the information was collected.
Whether you maintain an account with us.
Legal, tax, accounting, or regulatory requirements.
The need to resolve disputes or enforce agreements.
Fraud prevention and security requirements.

When personal information is no longer required, we may delete it, anonymize it, or securely retain it where required by law.

9. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted to or stored by us.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including:

The right to access your personal information.
The right to request correction of inaccurate information.
The right to request deletion of your personal information.
The right to request restriction of processing in certain circumstances.
The right to object to certain processing.
The right to data portability where applicable.
The right to withdraw consent where processing is based on consent.
The right to opt out of direct marketing communications.
The right to lodge a complaint with an applicable data protection authority.

These rights are subject to applicable legal conditions and exceptions.

For example, we may need to retain certain information to comply with legal, accounting, fraud-prevention, or other obligations.

11. How to Exercise Your Rights

To make a privacy-related request, contact us at:

support@reexana.com

Please provide enough information for us to understand and verify your request.

We may request reasonable information to verify your identity before processing certain requests.

We will handle valid privacy requests in accordance with applicable law.

12. Children’s Privacy

Reexana is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us at:

support@reexana.com

We will take appropriate steps where required by applicable law.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

14. Third-Party Service Providers

Third-party providers used by Reexana may process personal information on our behalf or independently as applicable to their services.

These providers may include payment processors, shipping providers, hosting providers, analytics providers, advertising platforms, and other technology providers.

Their processing may be governed by their own privacy policies and applicable agreements.